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Effective Supervision & Performance Management

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This workshop is aimed at anyone who is new to managing staff and those who just want to freshen up their staff management skills.

During the workshop we will be looking at how to set up & who benefits from an efficient supervision process; the importance of being prepared for a variety of different staff related scenarios and how to manage specific situations such as absenteeism, poor performance & challenging behaviour.

We will also be focusing on motivation techniques that help to develop the team as well as the individual.

The workshop is focused on being practical & realistic with group exercises and discussions in order to get the best out of the day.

Who should attend?

  • All Town, parish and Community Councils with members responsible for staff.

Course outline:
• Supervision
• The importance of planning & preparing for supervision
• Recognising & dealing with absenteeism
• Poor performance or poor behaviour
• Managing & challenging unacceptable behaviour
• Work performance – Are they a Can’t Do or a Won’t Do!
• Motivating your staff team 
• Developing the strengths of individuals & the team


0930 - 1630*

*This is a one day course. Exact timings will be confirmed when you receive your joining instructions.

About the trainer:
Gillian Jeffery
has worked in a variety of capacities across all sectors. In the last twenty years, she has worked for both Hampshire and Somerset probation services and has been a senior manager overseeing several housing projects. Gillian has been designing a delivering training and consultancy in the social purpose sector for several years, specialising in workshops which focus on recruitment, staff development and performance management.


"I came away from the course equipped with techniques and knowledge that has already not only helped me in how I interact with the staff but also has enabled me to negotiate to put in place procedures for the benefit and growth of the staff knowledge pool. I believe the Council and staff have all therefore benefitted from the information I gained and ultimately the community we serve has too.

The beauty of these courses are that you meet other clerks from parishes of varying degrees of size all of whom have matters to share so your experience exposure is widened considerably and the coverage of problem solving is far greater than a one on one session. The course provided me with techniques that can only assist me with the daily staff management as well as valuable contacts with other clerks (I believe networking is vital)" Karen Hill, Walton Community Council

Delegate Fees:

If your Clerk attends, subsequent bookings for the same course from members of the council may attend at the member rate.

There is not just value in your investment in attending the training course, but these are also great opportunities to network with like-minded individuals and make new contacts.

Book your next personal development opportunity now!

Don't see a date or location that suits you, complete an 'Expression of Interest form'

*Your registration will secure you a place on the course. Your booking will then be confirmed and invoices issued approximately 3 weeks before the course date. At a similar time you will also be sent a delegate list and joining instructions detailing the venue, parking, trainer and any other details relevant to the course. It is advised not to book your travel until the course is confirmed and you have received your joining instructions.

Terms & Conditions of booking


If you have any questions, please contact us through our contact form.


Principal Sponsor

Principal Sponsor
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