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Training & Qualifications Administrator

Council: Society of Local Council Clerks

County: Somerset

Salary: SCP 7 – 12, currently £19,554 - £21,589

Hours: 37 hours per week

Reports to: Operations Manager

Job Purpose: To provide general administration support within the Courses, Conferences and Education Team at the Society’s head office in Taunton, using Microsoft Office, databases and financial systems.

Specific Responsibilities & Accountabilities

The Training and Qualifications Administrator will undertake the following specific responsibilities:


To administer the Certificate in Local Council Administration in line with the agreed process, ensuring that candidates, County Training Partnerships and Verifiers are kept up to date throughout the process.

  • To act as the recognised Course Administrator for the CiLCA Course
  • To be familiar with the Portfolio Guide
  • The Training & Qualifications Administrator is responsible for all of the administration relating to the course including:
  • Receiving and recording of all registrations
  • Receiving and forwarding on completed portfolios for marking
  • Receiving back the outcomes of marking and communicating them to the candidates
  • Dealing with referrals and resits as necessary
  • Liaising with Ascentis the accrediting body to issue certificates as appropriate
  • Maintaining accurate records of each candidate’s progress through the process
  • Preparing for External Verification visits ensuring all records are ready for review
  • Attending CiLCA Operations meetings as requested (this is usually one face to face meeting, and several SKYPE meetings each year)
  • Providing statistical reports on the qualification
  • Identifying where face to face CiLCA training needs to be put on, ensuring there is no cross over with what the County Associations are offering
  • Liaise with trainers and venues to organise meeting rooms and refreshments for the CiLCA courses
  • Update the CRM with the CiLCA courses and liaise with the marketing team to ensure promotion of these events on the SLCC website


Introduction to Local Council Administration (ILCA)

  • Monitor ILCA mailbox
  • Set up new registrations once payment has been received on the Learning Pool platform
  • Send out necessary joining instructions indicating username and password
  • Update CRM records indicating registration start and finish time. In addition, update CRM record with passes as appropriate
  • Update training spreadsheet of new registrations for each month and recording this information for reporting to Senior Management at the end of each month, as well as updating passes
  • Send congratulatory email to students on completion of ILCA
  • Process certificates to students completing all three activities of ILCA
  • Respond to test reset requests following SLCC procedures granting such resets
  • Respond to extension requests following SLCC procedures
  • Update content of ILCA certificate as and when required, using the necessary software (ADAPT)
  • Respond to enquiries from members via email and telephone
  • Liaise with Academic Lead and ILCA Support Officers with respect to queries and updates
  • Set up webinar sessions for ILCA Support Officers within the Learning Platform using GoToTraining and advertise via the calendar accordingly
  • Support staff using webinar software as and when required and respond to student enquiries in respect of this
  • Liaise with Conference Manager and ILCA support officers with respect to queries and updates
  • As and when needed build new content using ADAPT software and make available to students through the platform
  • Provide statistical reports on the qualification



  • Taking telephone and email enquiries from members of the Society ensuring they are given correct information or redirected appropriately
  • Providing content for The Clerk magazine on CiLCA / ILCA when requested
  • During quiet periods assist other officers within the team with their duties
  • Undertake continuous professional development in identified areas
  • Undertake duties and activities as may be reasonably requested of you as an Officer of the Society
  • Reflect the Society brand values of professional, supportive, innovative

The duties above are specific, but not exclusive. Administrators will provide support in all or some of the areas, and may change from time to time as the demands on the team change.

Person Specification

Required Skills:

  • Previous Administration Experience
  • Competent user of Microsoft Office
  • Excellent Organisational Skills
  • Ability to work to deadlines
  • Experience of event organisation and administration
  • Competent with data entry and uses databases on a regular occurrence
  • Excellent communication skills
  • Ability to work as part of a team

Desirable Skills:

  • Experience of working in a national organisation


  • Minimum of 5 GCSE’s to include English & Maths


Click here to download the full job description including person specification.

Click here to download the application pack. Please return completed applications to Oli King, Operations Manager, oliver.king@slcc.co.uk

Closing Date: Noon 26th April
Interview Date: W/c 13th May

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