This session will give you an opportunity to hear about what is happening to the UK’s analogue landline over the next couple of years, and will include topics such as how vulnerable people are being protected.

It will also provide an opportunity to ask any questions you might have.

Elderly woman at home, dialing the telephone


Wednesday 22 January, 11:00am – 12:00pm


Members: FREE
Non-Members: FREE

CPD points

There are no CPD points available for this session.

Joining instructions will be sent to you approximately 3 weeks before the event (please check your spam inbox).


Mature man talking on the telephone while looking at his laptop and drinking a mug of coffee

About the Trainer

Vicky Hicks has spent 20 years across the public and private sector, leading large operational teams to meet customer needs. After 13 years at the MoD leading IT Support teams, Vicky moved to the private sector to become the Head of IT Service Operations within BT Security. Here she delivered a transformation programme with a focus on people, technology and process which resulted in a TechWomen100 nomination.

An inclusive and trusted leader, who people depend on to get the job done in the most effective way, Vicky is now the Head of Engagement for BT’s Digital Voice programme, ensuring everyone in the UK is aware of the digital switchover and what it means for users of the landline. She is also Chair of BT Group’s Gender Equality Network.

Vicky Hicks - Trainer photo

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