Civility & Respect Training

One of the key aims of the Civility & Respect project is to deliver training packages to support councillors, clerks, and employees who are experiencing difficulties with bullying and harassment.

Working with key partners, a brand new series of training packages has been created, covering local council and councillor communications, and engagement.

Cost for attendance will be supplemented by the project and all webinars are being offered with a 50% discount until the end of 2022. If there is a high demand for places, additional dates will be scheduled.

See below for the current list of training available.

Resilience and Emotional Intelligence – What it means in practice for clerks and council officers

Breakthrough Communications

The learning content, live workshop, and toolkits will enable participants to develop a better understanding of where our behaviour comes from, consider what resilience means for us in the context of our different local council roles, and will provide an opportunity to explore role-focused scenarios and how we might respond to those different scenarios. We’ll consider strategies to manage and deal with different situations effectively, and provide guidelines and suggestions based on worked-through scenarios. We’ll also lead the user through a set of exercises, input and self-reflection and a resource pack for building our own resilience and emotional intelligence.

Delegate fee: £30 for access to the on-demand e-learning content, live virtual Workshop, and post-workshop toolkit.

To register a place for your councillors, please email sue@haptc.org.uk, copying in your councillor delegate(s).

To register for the Clerks only session please click on the link below.

Leadership in Challenging Situations — Dealing with challenging situations and working with others effectively 

Breakthrough Communications

The learning content, live workshop, and toolkits will enable participants to deal with a range of role-focused challenging situations as well as explore how we can work with others more effectively. We will consider different leadership styles and approaches in the context of your role, exploring which styles we personally ‘default’ to and which styles can work effectively for different situations. We will explore scenarios of challenging situations we might face in our role, and discuss how we might deal with these effectively and appropriately. We’ll also consider how to build, support and get the most from an effective and motivated team.

Delegate fee: £30 for access to the on-demand e-learning content, live virtual Workshop, and post-workshop toolkit.

To register a place for your councillors, please email sue@haptc.org.uk, copying in your councillor delegate(s).

To register for the Clerks only session please click on the link below.

Respectful Social Media — How to deal with attacks and negative engagement

Breakthrough Communications

The learning content, live workshop, and toolkits will enable participants to explore different methods and strategies for dealing with negative attacks on social media and ways in which they can keep control of our social media output. We will consider how we come across on social media as councils, as well as individually, what our personal ‘digital tone of voice’ sounds like, as well as considering our use of language and its role in positive two-way communication and explore the type of content we can post on social media, depending on our role. For councillors, we will provide suggested social media do’s and don’ts: how to be effective on social media, whilst bearing in mind issues around the Code of Conduct. For clerks and officers will explore how the council can de-mystify the role of the council and showcase its people in order to help pre-emptively deal with negative engagement and attacks.

Delegate fee: £30 for access to the on-demand e-learning content, live virtual Workshop, and post-workshop toolkit.

To register a place for your councillors, please email sue@haptc.org.uk, copying in your councillor delegate(s).

To register for the Clerks only session please click on the link below.

Civility and respect — Uncovering the issues for the public sector

Becky Walsh

Condescending comments, demeaning emails, disrupting meetings, reprimanding someone publicly, talking behind someone’s back, giving someone the silent treatment, not giving credit where credit is due, rolling eyes, and being yelled at, is a regular occurrence for many councils. In this webinar, we talk about the issues we face in our council roles. We will then talk about the impact this has on the individuals involved and the organisation as a whole. Each of the webinars will give real situation scenarios and what to do in each of them.

Councillors only session

12 September 2022 — 1:30pm – 2:30pm

Clerks only session

8 September 2022 — 11:00am – 12:00pm

Delegate fee: £15

To register a place for your councillors, please email sue@haptc.org.uk, copying in your councillor delegate(s).

To register for the Clerks only session please click on the link below.

What makes people become challenging?

Becky Walsh

In this webinar, we dive into human psychology, neuroscience, and power dynamics. What triggers people to behave from the worst of themselves? How as leaders can we create environments with fewer trigger situations and more safety? We will discuss real-life situations and how to turn them around when they start to get out of hand. Each of the webinars will give real situation scenarios and what to do in each of them.

Councillors only session

26 September 2022 — 1:30pm – 2:30pm

Clerks only session

22 September 2022 – 11:00am – 12:00pm

Delegate fee: £15

To register a place for your councillors, please email sue@haptc.org.uk, copying in your councillor delegate(s).

To register for the Clerks only session please click on the link below.

Understanding psychopathic and narcissistic behaviour

Becky Walsh

Both psychopathic and narcissistic people generally lack empathy and tend to have unrealistically high opinions of themselves. They often exploit and manipulate others, and can be hard to spot as they can also be superficially charming. They are also attracted to roles of power and are often found in high leadership positions such as company chief executives and in political roles. In this webinar, we learn how to spot them and also how to monitor your own behaviour to lessen their impact on you and your organisation. Each of the webinars will give real situation scenarios and what to do in each of them.

Councillors only session

17 October 2022 — 1:30 – 2:30pm

Clerks only session

20 October 2022 – 11:00am – 12:00pm

Delegate fee: £15

To register a place for your councillors, please email sue@haptc.org.uk, copying in your councillor delegate(s).

To register for the Clerks only session please click on the link below.

Code of Conduct

Hoey Ainscough Associates

This course is aimed at local councils who have either adopted the new Local Government Association (LGA) Code of Conduct for members, as endorsed by NALC and the SLCC or who are considering adopting it. The course is aimed at both members and officers and will be led by Paul Hoey and Natalie Ainscough of Hoey Ainscough Associates Ltd, the national experts who developed the code for the LGA. The course will look at some of the key aspects of the code, the practical implications of working with the code and look at the guidance which sits alongside the code. Attendees will be invited to ask questions about any aspect of the code as the session aims to help people understand how to make the code work most effectively at a local level.

Councillors only session

19 October 2022 — 7:00pm – 8:00pm

Clerks only session

28 September 2022 – 10:00am – 11:00am

Delegate fee: £15

To register a place for your councillors, please email sue@haptc.org.uk, copying in your councillor delegate(s).

To register for the Clerks only session please click on the link below.

Paul Hoey Report

Managing conflict and difficult conversations

The training specifically covers conflict management; a thread of management essential to the Clerking industry given the depth and breadth of communications and dealings Clerks have with other people and organisations. The event will be led by Sue Noble (www.noblelearning.co.uk) a highly-experienced coach and mentor with extensive experience in the local government sector, and training staff from town and parish councils. It will be interactive, enabling attendees to actively learn new coping skills and mechanisms, whilst building relationships with other professionals in the town and parish sector. At the end of the formal training session, there will be an opportunity to network with colleagues and hear about further training opportunities whilst sampling delicious wines from Oaken Grove (no extra charge).

Date – 14 September 2022

Venue – Henley Town Hall, Henley on Thames, RG9 2AQ

For Clerks only

To register for the Clerks only session please click on the link below.

Community Governance