In this 4-part webinar we will discuss the roles and responsibilities of an effective leader, how to establish your credibility and authority, as well as the skills, attributes and qualities of an effective manager.

We’ll look at how to manage difficult personalities / behaviours and the performance of your team, by utilising recognised tools and techniques to understand behaviours and handle any conflict that may emerge.

You’ll learn about a variety of communication styles that can be utilised when dealing with a range of differing personalities, and how to develop the people within your team by delivering feedback effectively.

We’ll also cover:

Hand holding wooden blocks with text - Leadership, empower people, inspire people, share vision, lead change.
  • How to motivate teams and individuals and drive their performance to deliver outstanding results
  • How to drive the productivity of your team and manage workloads by applying effective delegation techniques


Thursday 5 September, 2:00pm – 3:30pm
Thursday 12 September, 2:00pm – 3:30pm
Thursday 19 September, 2:00pm – 3:30pm
Thursday 26 September, 2:00pm – 3:30pm


Members: £180 + VAT
Non-Members: £210 + VAT

CPD points

Claim 1 CPD point for attending each session!

Joining instructions will be sent to you 3 weeks before the event (please check your spam inbox) and your invoice will be sent before the event. We advise that, on receipt of the joining instructions, you are liable for any fees incurred in order to attend the event.

Person holding a 'Like a Boss' mug

About the Trainer

Patricia Marks is a highly client focused and commercially astute senior business professional specialising in business development and project management, significant experience of working with public, private and third sector organisations and a proven record of accomplishment in the successful delivery of programmes and development projects within the areas of employment, education, charity, healthcare, business, environment and agriculture.

Acknowledged as a confident and persuasive communicator, with the ability to develop and maintain strong working relationships, both internally and externally, Patricia has considerable experience of leading and motivating effective teams and providing training, coaching and mentoring to enable the attainment of both personal and company goals and objectives.

Patricia Marks (trainer photo)

Wrong time? Wrong place?

SLCC is always keen to respond to members’ needs for training. If you would like to register an interest in having a particular course delivered via webinar or in your region, please let us know.

Expressions of Interest 2022