Managing people is the most challenging part of the job for many leaders. You might feel that nobody will do the job as well as yourself and if you have to spend time explaining to someone the ‘how to’ and then check their work, you might as well do it yourself. It doesn’t have to be this way.

Understanding your team through Active listening skills and learning about individual needs, motivations, and personality traits, you will be able to identify strengths and weaknesses of people you work with. This will then enable you to only delegate tasks you know they are good at, especially as deadlines are approaching fast. Managing people is more about understanding them and how they differ from yourself.

In this two-part webinar we will look at Active Listening Skills to help you hear what isn’t being said, we will look at four different personality traits to help you see why you get on with some people better and clash with others and how to make it work to your advantage.

We will also cover needs your team members have and varied reasons they turn up to work and we will also discuss healthy boundaries. Being a good manager doesn’t mean that you have to say yes to everything or do everything yourself. And lastly, we will talk about behaviour triggers and why some people behave like children.

Informal meeting between two women


Thursday 7 September, 11:00am – 12:00pm
Thursday 21 September, 11:00am – 12:00pm


Members: £60 + VAT
Non-Members: £70 + VAT

CPD points

Claim 1 CPD point for attending each session!

Joining instructions will be sent to you 3 weeks before the event (please check your spam inbox) and your invoice will be sent before the event. We advise that, on receipt of the joining instructions, you are liable for any fees incurred in order to attend the event.

Together is the Way (spelt out with letter cubes)

About the Trainer

Mia Neupauerova is a soft skills and communication trainer and coach. She is very passionate about helping people create a positive and understanding working environment. Just because we know how to talk doesn’t always mean we know how to communicate and often we don’t realise the impact our words and actions can have on others.  

Mia worked in the hospitality industry for many years. Started as a cleaner and worked her way up to management role. It was this journey that taught her the importance of soft skills, especially when it comes to effectively managing a team but also communicate with senior management and director team.

Her passion for improving workplace culture to a more positive and understanding environment means that she’s always improving on her skills, learning new ways to improve her not only people skills but also training skills to provide the best experience for the learners.


Mia Neupauerova - Trainer photo

Wrong time? Wrong place?

SLCC is always keen to respond to members’ needs for training. If you would like to register an interest in having a particular course delivered via webinar or in your region, please let us know.

Expressions of Interest 2022