Tuesday 20th & 27th October, 10:00am – 11:00am


SLCC Members – £60 + VAT
Non-Members – £70 + VAT

CPD points

Claim 2 CPD points! (1 per webinar)

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Listening is the most important part of any conversation.

Course outline:

Now, more than ever we need to create a positive and understanding working environment. Many people will return to work more anxious and sensitive. Understanding what people are going through but also making sure the job gets done is a priority for many workplaces. Our People Management Training concentrates on the basics. From Active listening and how to ‘hear’ between the lines to understanding different personalities, how they differ and ways to minimise or avoid conflict to understanding behaviour through Transactional Analysis Model (Parent, Adult, Child).

About the Trainer

Mia Cherry worked in the hospitality industry for many years. Working her way up from cleaner to department manager and finally to a hotel manager she gained experience of managing tasks but also more challenging management of people. It was her determination to find ways to motivate her team and work together to create a nice working environment that eventually led her to creating her own training to help others learn how to be a better manager/leader.

Mia’s interest in observing behaviour and how different personalities perform and communicate helps keep the training relevant and up to date. She loves using analogies and sometimes ‘thought provoking’ questions to engage her audience.

Mia’s live training sessions are interactive, full of colour and sweets – so called brain friendly learning to enhance learning and understanding.
Mia Cherry

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