Overview
Listening is the most important part of any conversation. Once you learn to actively listen, it is important to also know what to listen for. Especially if you’re in a position where you manage others (e.g workplace, community, school…). You need to know more about the person you’re communicating with. If you need to teach them something new, you need to know how they learn, if you want them to complete a task within a deadline, you need to find out how to best achieve this.
By learning active listening, mirroring and asking the right questions you will be able to gauge what preference they have in communication and performance.
We all have preferred style we work at, learn and function on day to day basis. This can change in stressful or more relaxed situations and environments. We also have inner Child, Adult and Parent within us. Emotional, often seen as irrational reactions come from our inner Child. ‘Knowing it all’ is often reaction of inner Parent. Adult on the other hand can control reactions, staying objective and find the best solution.
Price
SLCC Members – £145 + VAT
Non-Members – £165 + VAT
CPD points
Claim 2.5 CPD points for attending this course!
Joining instructions will be sent to you 3 weeks before the event and your invoice will be sent before the event. We advise that, on receipt of the joining instructions, you are liable for any fees incurred in order to attend the event.
Date
12th November, 9.30am – 4pm
Location
Eastleigh House Upper Market Street Eastleigh SO50 9YN
Course outline
- 9:30am – 11am – Listening Skills
- 11am – 11:15am – Tea/Coffee Break
- 11:15am – 12:45pm – Profiling Part 1
- 12:45pm -1:15pm – Lunch Break
- 1:15pm -2:30pm – Profiling Part 2
- 2:30pm -2:45pm – Tea/Coffee Break
- 2:45pm – 3:45pm – Why we do what we do
- 3:45pm -4pm – Reflection and Questions
- 4pm – Finish
Course objectives
- Learn to Listen
- Understand different personalities and their preferences
- Identify challenging reactions and how to deal with people effectively
About the Trainer
Mia Cherry has a wealth of experience in working with people. Employed mainly in hospitality, being promoted to a supervisory position, Mia quickly realised that being good at her job is not the same as managing people and motivating them to reach high standards. Even through her Management Development Program she sought more information on how to become a good manager through reading and self-development. Throughout her training she was not only placed in two hotels but also sent to handhold two new openings, training and supporting new staff and this is where she fell in love with training.
Mia also joined Samaritans where she could give back to the community and after a year took a position of Deputy Director for Outreach. The reason Mia took this position was that she wanted to share the good work of Samaritans as well as educating others on emotional wellbeing. Through this work Mia gets to talk to various organisations and deliver presentations at schools and different groups in the community always improving on her presentation skills.
After seeing several negative experiences in workplaces Mia has decided to change the way teams work and is offering employee training with three main topics. Listening Skills which is often undervalued, Understanding Each Other- learning about ourselves and others and Understanding Behaviour, our reactions and needs. Having this knowledge will increase understanding and minimise conflicts. Mia believes that through involving every single employee in the training this will in turn make them feel listened to and understood being able to recognise the differences, change expectations and teach them to avoid disappointments through understanding each other.
“Because everyone deserves to work in a positive and understanding environment.
Wrong time? Wrong place?
The SLCC is always keen to respond to members’ needs for training. If you would like to register an interest in having a particular course delivered via webinar or in your region, please let us know.
