In this webinar you will learn to approach difficult conversations with confidence by identifying common goals, managing expectations, and understanding how your way of communicating affects others.

We will consider what conversations people find difficult and the impact of avoiding or mishandling these conversations, along with active listening skills and effective questioning.

The aim of this session is to give you the confidence to overcome barriers which stop you from having difficult conversations, and achieve win-win solutions.

It will also cover:

Two women having a workplace conversation
  • The role emotions play in difficult conversations, and how to manage them effectively
  • Behaviours overview (passive, aggressive, passive-aggressive, assertive)
  • How to deal with different behaviours effectively



Thursday 16 May, 10:00am – 11:30am


Members: £45 + VAT
Non-Members: £50 + VAT

CPD points

Claim 1 CPD point for attending this webinar!

Joining instructions will be sent to you 3 weeks before the event (please check your spam inbox) and your invoice will be sent before the event. We advise that, on receipt of the joining instructions, you are liable for any fees incurred in order to attend the event.

People Skills (spelled using wooden letterpress blocks)

About the Trainer

Mia Neupauerova is a soft skills and communication trainer and coach. She is very passionate about helping people create a positive and understanding working environment. Just because we know how to talk doesn’t always mean we know how to communicate and often we don’t realise the impact our words and actions can have on others.  

Mia worked in the hospitality industry for many years. Started as a cleaner and worked her way up to management role. It was this journey that taught her the importance of soft skills, especially when it comes to effectively managing a team but also communicate with senior management and director team.

Her passion for improving workplace culture to a more positive and understanding environment means that she’s always improving on her skills, learning new ways to improve her not only people skills but also training skills to provide the best experience for the learners.


Mia Neupauerova - Trainer photo

Wrong time? Wrong place?

SLCC is always keen to respond to members’ needs for training. If you would like to register an interest in having a particular course delivered via webinar or in your region, please let us know.

Expressions of Interest 2022