This webinar is ideal if you want to learn how best to deal with managing comments on your Council’s social media platforms.

This 1-hour session will cover:

  • Managing the time taken responding to comments, and how to do it in the most efficient way
  • Managing negative comments, and how best to respond to them
  • Managing queries and questions through comments
  • How to set up blocked words to automatically disallow comments
  • Knowing when to block a user
  • Encouraging people to comment positively
Tablet with Social Media icons and the word 'Connect' on screen


Thursday 29 June, 2:00pm – 3:00pm


Members: £30 + VAT
Non-Members: £35 + VAT

CPD points

Claim 1 CPD point for attending this webinar!

Joining instructions will be sent to you 3 weeks before the event (please check your spam inbox) and your invoice will be sent before the event. We advise that, on receipt of the joining instructions, you are liable for any fees incurred in order to attend the event.

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About the Trainer

Sam Flynn has been training businesses in the use of social media for over 9 years. Sam has a background in business psychology, and she uses this a lot in her training to help businesses understand how to build relationships with their online audience. Sam delivers training in house to organisations, group workshops and online. She also speaks regularly at events worldwide about achieving success on social media. And she has written a book – Social Media Super Success. Sam loves seeing her clients take action and achieve their objectives on social media.

Sam Flynn (trainer photo)

Wrong time? Wrong place?

SLCC is always keen to respond to members’ needs for training. If you would like to register an interest in having a particular course delivered via webinar or in your region, please let us know.

Expressions of Interest 2022