This workshop is aimed at anyone who is new to managing staff and those who just want to freshen up their staff management skills.

During the workshop we will be looking at how to set up & who benefits from an efficient supervision process; the importance of being prepared for a variety of different staff related scenarios and how to manage specific situations such as absenteeism, poor performance & challenging behaviour.

We will also be focusing on motivation techniques that help to develop the team as well as the individual.

The workshop is focused on being practical & realistic with group exercises and discussions in order to get the best out of the day.

Effective Supervision & Performance Management


SLCC Members – £145 + VAT
Non-Members – £185 + VAT

CPD points

Claim 2.5 CPD points for attending this course!

Joining instructions will be sent to you 3 weeks before the event and your invoice will be sent before the event. We advise that, on receipt of the joining instructions, you are liable for any fees incurred in order to attend the event.


17th October, 9.30am – 4pm


5 Church St Aylesbury HP20 2QP

‘I came away from the course equipped with techniques and knowledge that has already not only helped me in how I interact with the staff but also has enabled me to negotiate to put in place procedures for the benefit and growth of the staff knowledge pool. I believe the Council and staff have all therefore benefited from the information I gained and ultimately the community we serve has too. The beauty of these courses are that you meet other clerks from parishes of varying degrees of size all of whom have matters to share so your experience exposure is widened considerably and the coverage of problem solving is far greater than a one on one session. The course provided me with techniques that can only assist me with the daily staff management as well as valuable contacts with other clerks (I believe networking is vital)’ Karen Hill, Walton Community Council

Course Outline

  • Supervision
  • The importance of planning & preparing for supervision
  • Recognising & dealing with absenteeism
  • Poor performance or poor behaviour
  • Managing & challenging unacceptable behaviour
  • Work performance – Are they a Can’t Do or a Won’t Do!
  • Motivating your staff team
  • Developing the strengths of individuals & the team

About the Trainer

Gillian Jeffery has worked in a variety of capacities across all sectors. In the last twenty years, she has worked for both Hampshire and Somerset probation services and has been a senior manager overseeing several housing projects. Gillian has been designing a delivering training and consultancy in the social purpose sector for several years, specialising in workshops which focus on recruitment, staff development and performance management.

Gillian Jeffery, Effective Supervision & Performance Management

Wrong time? Wrong place?

The SLCC is always keen to respond to members’ needs for training. If you would like to register an interest in having a particular course delivered via webinar or in your region, please let us know.

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