General Info

Council: Society of Local Council Clerks

County: Somerset

Salary: From £27,905 pa on a national scale, depending on experience

Closing date: 15/11/2019

Office Manager

Applications must be returned by 15/11/2019

Hours of Work: Full-time – 37 hours per week
Applications: To be considered for this position please complete the Job Application Form and email to clive.stilwell@slcc.co.uk 
Closing Date: Friday 15th November 2019

Click here to download the application form.

Job Summary
The Society of Local Council Clerks is the Local Council sector’s professional membership body. Our goal is to ensure that our Members are equipped with the knowledge, training and skills to thrive in their roles and best support their Council and community.

Our busy Head Office needs a reliable, well-organised Office Manager to handle our day-to-day operations and plan, manage and maintain a high-quality standard of service delivery to our Members. The role will be mainly based in our in central Taunton office, but some occasional overnight stays will be required across England and Wales.

We are a dynamic Head Office team with a can-do attitude and an inclusive and flexible culture. We are looking for someone who can wear different hats and bring their energy and commitment to help us meet often changing demands. You will have a track record of good people management in a cross organisational or departmental role and ideally some experience in process review and revision.

Responsibilities and Duties
The Office Manager will be responsible for leading the service delivery team, ensuring that business and customer quality is maintained at the very highest standards. They will monitor performance and develop processes to meet Members’ needs in three key areas – Qualifications, Training and Conferences. They will also need to liaise closely with the senior management team on operations and to translate its high-level priorities into actions for the delivery team such as implementing new policies and procedures. The Office Manager will also manage the Head Office premises, including health and safety compliance and risk assessment, liaison with the landlord and oversight of various maintenance and office equipment contracts. The successful applicant will report to the Head of Training and Education and manage a team of 5 administration staff.

Qualifications and Skills:

  • Outstanding customer service management and delivery skills
  • Strong management and leadership skills
  • Project management skills developed on some small to medium scale projects
  • The ability to work on your own initiative and take the lead when hurdles arise
  • Problem solving skills and the ability to react quickly to meet challenges
  • Highly organised and able to manage time and workload prioritisation
  • Planning the future so that it is clearly mapped out for people to follow
  • Strong MS Office skills and ideally some experience of working with a CRM system

If you have any questions regarding the vacancy please contact Helen.Quick@slcc.co.uk