Shaping the way for Local Council Banking

22 May 2024

Commercial News Item

As Unity Trust Bank celebrates 40 years of helping to create positive social impact across the UK, a new project is under way to review the current proposition offered to parish, town and community councils.

We’re committed to putting our customers’ needs at the heart of everything we do. Listening to feedback from local council clerks has highlighted the challenges some customers have faced, from account opening stage, through to daily banking issues, including digital banking, flexibility around mandate changes, and more recently, confusion around regulatory changes and information gathering for due diligence (KYC).

These are being addressed by a specialist project team, and consultations have begun to identify areas for improvement and future development, and we’re inviting feedback from councils and associations, to help us shape their future banking.

In addition to this, a newly appointed specialist relationship manager will be available to assist parish/community and town councils with more complex issues; complementing the existing customer support team, Unity Connect (in our recent Customer Satisfaction Survey, 92% of customers said they were satisfied or extremely satisfied with our services)*

We offer business banking solutions including current accounts, savings accounts, a range of payment services and loans. Our customers have access to secure online banking and a UK-based call centre.

Unity has recently added a range of new deposit accounts to its current transactional banking facilities to expand our offering. A new 18-month fixed term deposit account, was launched early in 2024 , to complement the instant access account, 30-day, 90-day, 6month, 12-month and 24-month fixed term deposits already on offer.

We have reduced the minimum deposit amount to within the Financial Services Compensation Scheme (FSCS) limits, and positive changes to maximum funds held give our account holders more flexibility. By saving with us, you can be safe in the knowledge that your deposits will be used to help make a positive difference across the UK because our lending practices are aligned with the United Nations’ Sustainable Development Goals (SDGs)

If you would like to offer any feedback to the project team, please contact: [email protected]

Specialist Relationship Manager – Sarah Johnson – [email protected]





Website –

Unity Trust Bank will also be exhibiting at the SLCC Annual Conference in October, at Hinckley – please pop along and say hello!


*Figures from Customer Satisfaction survey, Jan-Dec 2023. Based on the question: Having reflected in detail on the service from Unity Trust, overall, how satisfied are you with your experience of Unity Trust Bank’s service to you? Base: All customers from Y5 Q2 excluding those who report ‘don’t know’ (253).


*Commercial news content is written and provided by the supplier. The publishing of this piece does not imply endorsement or recommendation by SLCC for goods or services*

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