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People Management

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Listening is the most important part of any conversation. Once you learn to actively listen, it is important to also know what to listen for. Especially if you’re in a position where you manage others (e.g workplace, community, school…). You need to know more about the person you’re communicating with. If you need to teach them something new, you need to know how they learn, if you want them to complete a task within a deadline, you need to find out how to best achieve this.

By learning active listening, mirroring and asking the right questions you will be able to gauge what preference they have in communication and performance. Some people prefer to ‘just get on with it’ without much talking. Others might need more time to ensure the result is flawless. There are people who need fun element in the activity to feel inspired and motivated and then there are those who are everyone’s shoulder to cry on and might need emotional support.

We all have preferred style we work at, learn and function on day to day basis. This can change in stressful or more relaxed situations and environments. We also have inner Child, Adult and Parent within us. Emotional, often seen as irrational reactions come from our inner Child. ‘Knowing it all’ is often reaction of inner Parent. Adult on the other hand can control reactions, staying objective and find the best solution.


- Learn to Listen

- Understand different personalities and their preferences

- Identify challenging reactions and how to deal with people effectively


Course outline:

Start: 9:30am

9:30-11:00 – Listening Skills

11:00-11:15 – Tea/Coffee Break

11:15-12:45 – Profiling Part 1

12:45-1:15 - Lunch Break

1:15-2:30 - Profiling Part 2

2:30-2:45 - Tea/Coffee Break

2:45-3:45 – Why we do what we do (Transactional Analysis Model, Values, Needs)

3:45-4:00 – Reflection and Questions

Finish: 4:00pm


About the trainer:

This course will be led by Mia Cherry. Further information to follow.


Book your next personal development opportunity now!

 Date  Course Code  Venue  Directions  Members  Non Members  Register
12th May 19
PeopleM001 East Sussex National Hotel
Little Horsted
East Sussex
TN22 5ES

Venue Link
  Get Directions £145 +VAT £165 +VAT Click Here
11th Jun 19
PeopleM002 Chilworth Manor Hotel
SO16 7PT

Venue Link
  Get Directions £145 +VAT £165 +VAT Click Here


Wrong time? Wrong place? Wrong Training?

The Society is always keen to respond to members’ needs for training. If you would like to register an interest in having a particular course delivered via webinar or in your region, please click here to complete an ‘expression of interest’.

*Your registration will secure you a place on the course.Your booking will only then be confirmed and invoices issued approximately 3 weeks before the course date. It is advised you wait until this time before booking your travel arrangements. At a similar time you will be sent a delegate list and joining instructions detailing the venue, parking, trainer and any other details relevant to the course.  It is advised not to book your travel until the course is confirmed and you have received your joining instructions.

Terms and Conditions of booking


If you have any questions, please contact us through our contact form.

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